A little help,
when you need it.

Use the email address on your invitation and the latest sign-in code. Check spam or junk mail if the email hasn’t arrived. If your code has expired, request a new one. Still stuck? Email support with the sign-in email and the message on screen.

Charts show saved measurements, with the time of the last successful check. Collection can pause when account access expires, X is unavailable or a service limit is reached. Check the connection and access status in Settings. Existing charts remain available, but older data cannot tell you how a post is performing right now.

The app records the metrics X returns when a check runs. A later count on X can differ. Missing metrics remain unavailable, and an initial import cannot recreate a post’s earlier reach curve. Compare the observation timestamps before comparing totals.

Saving writing does not publish it. Where publishing is enabled, you must choose Publish now or explicitly confirm a schedule. A confirmed schedule can run while your browser is closed. Check its status in Queue; you can cancel before sending begins.

Check Sent for a confirmation and check your X profile before trying again. An interrupted request may have reached X even if the app did not receive a confirmation. The app holds uncertain attempts for review to avoid duplicate posts. Contact support if you cannot reconcile the result.

Export your writing and collected measurements in Settings. Exports include image references, not the image files. You can remove individual drafts and unused images in the workspace. To request whole-account removal, email support from your account email. Disconnecting X removes collected analytics but keeps writing and publication receipts.